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Happy Customers, Happy Business

18th January 2021

The aim for every business is to have an abundance of happy customers who continue to come back and who regularly recommend you. Having lots of repeat business tells you you’re getting plenty right, but when it comes to understanding your weaknesses and identifying new opportunities, your customers are often the best people to support you. So how do you go about enlisting their help...

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Planning Your Business

4th January 2021

Planning is a key element to running a successful business, yet you’d be surprised how many businesses don’t have a plan in place! To reach your goals, you really need to have an effective business plan. It doesn't need to be complicated - here's a simple structure...

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What Makes you Unique?

3rd December 2020

All too often one of the first things people focus on when they’re starting their business is designing their logo and nailing a catchy tagline. But before you invest time and money in that direction, you first need to put your energy into getting clear on what makes your business different...

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Get Clear on What You Want

23rd November 2020

Sitting down and getting really clear on what you want for your business and why you want it is really important. So, whether you're just starting out or your business is more established, if you’re not sure what really matters to you then it’s time to get clear...

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Metrics for Merging Teams

9th November 2020

When your teams don’t understand and collaborate well it can be incredibly frustrating – and costly! All too often departments adopt a mindset that they only need to be concerned with how their own team is performing, without considering the overall goals of the business. But how do you overcome this?

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Creating Flow with Metrics

26th October 2020

When your business already has tried and tested systems and processes in place, it can sometimes be hard to take an objective step back and see how they can be improved. But, there are always tweaks that can be made; here's a great example...

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Make Your Metrics Crystal Clear

12th October 2020

We all know that when it comes to business, one of the key things you need to have a handle on are your numbers. However, there’s no point having numbers for numbers sake! You need to understand what the numbers your tracking actually mean.

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How Metrics Help Your Sales and Marketing

28th September 2020

There are a variety of ways that metrics can help drive decisions for your business. Of course, being in touch with your finances will be something you think of when you talk to your accountant. That’s not the only way they can help though...

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How Metrics Help a Business

14th September 2020

When it comes to metrics, I could easily reel off a long list with definitions for you, but in reality that’s not actually very helpful. Why? Well, because it doesn’t answer the pressing question most business owners have which is, “How do these help me?” So, instead I’d like to share a client case study with you...

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